Read our Kawaii Peach Refund Policy and get to know how customer satisfaction is the most important to us. Rest assured, we prioritize meticulous attention to ensure that all our customers receive their items promptly. While we make every effort to minimize delays, it’s important to note that external factors beyond our control, such as peak seasons or delivery strikes, may occasionally impact delivery times. Your understanding in such circumstances is greatly appreciated.
All our customers are protected by our buyer protection and refund policy (“Refund Policy“). When you make a purchase through us if you do not receive your item within a normal timeframe, we will make a full refund for your purchase.
In making a purchase through our store, you agree to the refund policy as set out below and incorporated in our Terms & Conditions which you agreed to at checkout. You can also read our Shipping Policy.
1. Returns
We accept returns and encourage customers to contact us to initiate the process through our website’s live chat or email. Contacting us as soon as possible is crucial, as the return package needs to be shipped within 10 days after the delivery time. We are committed to making the return process as smooth as possible.
It’s important to note that the responsibility for return shipping costs lies with the buyer. Additionally, we require customers to provide us with the tracking number of the return package. Once the package arrives in appropriate condition, the refund process will be initiated, and the funds will be credited back within a few business days.
2. Refunds for non-delivery of items
If you do not receive your item within a normal timeframe (please note that holidays might extend delivery times), we will make a full refund for your purchase.
You are solely responsible for providing your correct address for shipment and we are not able to change the shipping address once your order has been dispatched. If you provide us with an incorrect address for shipment, your order may be discarded by the deliver courier and you will not be eligible for any refund for non-delivery of your item(s) under our Refund Policy.
We will process refunds within 3-4 days after evaluating your request. Please note that it may take between 5 – 10 days for the refund to appear on your card statement.
3. Refunds/Replacements of Damaged or Significantly not as Described Items
In very rare instances where your item arrives badly damaged or significantly not as described, our customer support team will require further evidence to initiate a replacement or refund to you. This includes photos, pictures, screenshots, product descriptions and other material that we can use to verify that the item has arrived damaged or is significantly not as described. You must notify us of any product defects within 5 days on receipt of your item (i.e., within 5 days from the date of delivery based on the tracking information).
You agree that the resolution decision made by our customer service and evaluation teams under the Refund Policy shall be final.
4. Order Cancellations Refunds
All items can be cancelled and refunded before they are shipped, (they usually ship within 24 hours). Please note that cancellations cannot always be guaranteed.
5. Swaps
We understand that preferences may change, and to accommodate our customers, we allow exchanges or swaps of products. If your order has not yet shipped, we offer the flexibility to make immediate changes. For instance, if you initially selected a pink bag but wish to receive a white one instead, we’re more than happy to facilitate the exchange before the order is dispatched. Please reach out to our customer service team through our website’s live chat or email to initiate the exchange process and ensure you receive the product that best suits your preferences.
However, if the order has already shipped, and you still wish to change it you will need to wait for the item to arrive and then initiate the return process in a timely manner.
If you need any help with your order, feel free to contact us.
