1. Is shipping free and available worldwide?
Absolutely! Shipping is not only international but also entirely free, regardless of the order value. Additionally, with every order, customers receive a complimentary extra item, the value of which is based on the total order amount.
2. What is the estimated shipping time?
Our processing time is 1-3 days. Anticipate your order within 7-15 days, excluding holidays when shipping might take a bit longer.
3. Do you provide a tracking number for every order?
Certainly! You will receive a tracking number via email to keep tabs on your order’s journey.
4. What happens if I don’t receive my order?
Rest assured, under our Refund Policy, we issue a refund for items that are lost or significantly delayed. While we strive for timely deliveries, factors beyond our control may cause delays, and we appreciate your understanding during such instances.
5. Do you accept returns?
Yes, we accept returns. Check the Refund Policy or contact us for more information.
6. What is your refund policy?
In alignment with our buyer protection and refund policy, a refund is initiated if you don’t receive your item or if it doesn’t match the description. If an item arrives damaged due to delivery handling, we replace it at no extra cost to you. Check out the details of our Refund Policy here.
7. What payment methods do you accept?
We accept various payment methods, including Mastercard, Visa, American Express, Paypal, Apple Pay, and Google Pay. Your payments are secure and encrypted, and rest assured, your card details are not stored.
8. Where can I contact customer support?
We’re here for you! Connect with us instantly on our website’s live chat, or feel free to reach out via email at kawaiipeachofficial@gmail.com.
9. Terms & Conditions:
For a detailed understanding of our policies, please refer to our full Terms & Conditions available here.
